Ordering FAQs
Shipping
All products, including Salsa, Guac & Chips, and backdrops, ship for free to anywhere in the USA except for Puerto Rico, US Virgin Islands, Guam, and any US Territory Island.
Our booths do require a signature to be dropped off.
When FedEx makes an attempt, they typically leave a ‘door tag’ at the point of entry, which is essentially like a big sticky note. This tag explains the missed delivery, and also allows the recipient the option to sign it and leave it on the door, effectively giving FedEx permission to drop it off on the next delivery attempt without a recipient present.
If enough attempts are missed, they will hold the package at the local hub for up to 10 days (it is available for pick up in this time!) before returning the shipment to us.
Customers are responsible for any customs/fees they may incur for international shipping.
We do not currently ship to the Middle East, India, Africa, or Russia.
No problem! Please reach out to our team here and we can share recommendations for setting up a freight forwarding service.
These are rates for FedEx shipping. Taxes and duties will still be an additional charge for the customer. Prices are subject to change.
Note: We can only ship the Atlas Bundle internationally. The Atlas bundle includes the Marble backdrop and Atlas stand ONLY. The Atlas Bundle does NOT apply to other backdrops. No backdrop swaps can be made.
🇦🇺Australia/New Zealand
Salsa Starter: $450
Salsa Essentials: $500
Growth Package: $1550
Atlas Bundle (Marble BD & Stand): $200
🇦🇹 Austria:
Salsa Starter: $300
Salsa Essentials: $400
Growth Package: $ 1200
Atlas Bundle (Marble BD & Stand): $150
🇨🇦 Canada
Salsa Starter: $200
Salsa Essentials: $300
Growth Package: $700
Atlas Bundle (Marble BD & Stand): $150
🇦🇪 Dubai/UAE:
Salsa Starter: $350
Salsa Essentials: $400
Growth Package: $1000
Atlas Bundle (Marble BD & Stand): $200
🇫🇷 France:
Salsa Starter: $250
Salsa Essentials: $350
Growth Package: $1000
Atlas Bundle (Marble BD & Stand): $150
🇩🇪 Germany:
Salsa Starter: $250
Salsa Essentials: $350
Growth Package: $1000
Atlas Bundle (Marble BD & Stand): $150
🇯🇵 Japan:
Salsa Starter: $300
Salsa Essentials: $450
Growth Package: $900
Atlas Bundle (Marble BD & Stand): $150
🇲🇽 Mexico:
Salsa Starter: $150
Salsa Essentials: $250
Growth Package: $500
Atlas Bundle (Marble BD & Stand): $150
🇳🇱 Netherlands:
Salsa Starter: $250
Salsa Essentials: $350
Growth Package: $1000
Atlas Bundle (Marble BD & Stand): $150
🇵🇭 Philippines:
Salsa Starter: $450
Salsa Essentials: $550
Growth Package: $1550
Atlas Bundle (Marble BD & Stand):
🇵🇷 Puerto Rico:
Salsa Starter: $300
Salsa Essentials: $400
Growth Package: $700
Atlas Bundle (Marble BD & Stand): $150
🇪🇸 Spain:
Salsa Starter: $300
Salsa Essentials: $400
Growth Package: $1200
Atlas Bundle (Marble BD & Stand): $150
🇨🇭 Switzerland:
Salsa Starter: $300
Salsa Essentials: $400
Growth Package: $1200
Atlas Bundle (Marble BD & Stand): $150
🇹🇷 Turkey:
Salsa Starter: $400
Salsa Essentials: $450
Growth Package: $1200
Atlas Bundle (Marble BD & Stand): $200
🇬🇧 UK:
Salsa Starter: $250
Salsa Essentials: $400
Growth Package: $800
Atlas Bundle (Marble BD & Stand): $150
🇻🇬 Virgin Islands, British:
Salsa Starter: $250
Salsa Essentials: $400
Growth Package: $1000
Atlas Bundle (Marble BD & Stand): $150
🇻🇮 Virgin Islands, US:
Salsa Starter: $250
Salsa Essentials: $400
Growth Package: $1000
Atlas Bundle (Marble BD & Stand): $150
These are rates for FedEx shipping. Taxes and duties will still be an additional charge for the customer. Prices are subject to change.
Note: We can only ship the Atlas Bundle internationally. The Atlas bundle includes the Marble backdrop and Atlas stand ONLY. The Atlas Bundle does NOT apply to other backdrops. No backdrop swaps can be made.
🇦🇺Australia/New Zealand
Guac (No Chips): $500
Guac Starter: $1650
Guac Essentials: $1850
Fiesta Package: $2500
Atlas Bundle (Marble BD & Stand): $200
🇦🇹 Austria:
Guac (No Chips): $400
Guac Starter: $1400
Guac Essentials: $1600
Fiesta Package: $1850
Atlas Bundle (Marble BD & Stand): $200
🇨🇦 Canada
Guac (No Chips): $300
Guac Starter: $850
Guac Essentials: $1000
Fiesta Package: $1350
Atlas Bundle (Marble BD & Stand): $150
🇦🇪 Dubai/UAE:
Guac (No Chips): $400
Guac Starter: $1400
Guac Essentials: $1600
Fiesta Package: $1850
Atlas Bundle (Marble BD & Stand): $200
🇫🇷 France:
Guac (No Chips): $350
Guac Starter: $1050
Guac Essentials: $1200
Fiesta Package: $1450
Atlas Bundle (Marble BD & Stand): $150
🇯🇵 Japan:
Guac (No Chips): $400
Guac Starter: $1400
Guac Essentials: $1550
Fiesta Package: $2000
Atlas Bundle (Marble BD & Stand): $150
🇲🇽 Mexico:
Guac (No Chips): $250
Guac Starter: $750
Guac Essentials: $900
Fiesta Package: $1050
Atlas Bundle (Marble BD & Stand): $150
🇳🇱 Netherlands:
Guac (No Chips): $350
Guac Starter: $1050
Guac Essentials: $1200
Fiesta Package: $1450
Atlas Bundle (Marble BD & Stand): $150
🇵🇷 Puerto Rico:
Guac (No Chips): $300
Guac Starter: $800
Guac Essentials: $900
Fiesta Package: $1200
Atlas Bundle (Marble BD & Stand): $150
🇪🇸 Spain:
Guac (No Chips): $400
Guac Starter: $1300
Guac Essentials: $1450
Fiesta Package: $1850
Atlas Bundle (Marble BD & Stand): $150
🇨🇭 Switzerland:
Guac (No Chips): $400
Guac Starter: $1300
Guac Essentials: $1450
Fiesta Package: $1850
Atlas Bundle (Marble BD & Stand): $150
🇹🇷 Turkey:
Guac (No Chips): $400
Guac Starter: $1300
Guac Essentials: $1500
Fiesta Package: $1850
Atlas Bundle (Marble BD & Stand): $200
🇬🇧 UK:
Guac (No Chips): $350
Guac Starter: $1050
Guac Essentials: $1200
Fiesta Package: $1450
Atlas Bundle (Marble BD & Stand): $150
🇻🇬 Virgin Islands, British:
Guac (No Chips): $350
Guac Starter: $1050
Guac Essentials: $1200
Fiesta Package: $1450
Atlas Bundle (Marble BD & Stand): $150
🇻🇮 Virgin Islands, US:
Guac (No Chips): $350
Guac Starter: $1050
Guac Essentials: $1200
Fiesta Package: $1450
Atlas Bundle (Marble BD & Stand): $150
Cancelations and Refunds
Here are a few reasons why we have implemented this policy:
- Quality Assurance: By adhering to a zero return policy, we can guarantee that every product leaving our facility has undergone rigorous quality checks. This ensures that you receive only the best products, free from defects or damages.
- Cost Control: Returns can be costly due to restocking fees, shipping expenses, and potential damage to the product, which can potentially necessitate an increase in the price of our products. By minimizing returns, we can keep our prices competitive and invest more in improving our products and services.
- Environmental Sustainability: Returns often result in wasted resources, including packaging materials and transportation emissions. By encouraging customers to carefully consider their purchases before buying, we contribute to reducing environmental impact.
We understand that there may be exceptions in certain circumstances, such as receiving a damaged or defective product, and we encourage customers to reach out to our customer support team for assistance in those instances. We're committed to providing the best possible resolution within the framework of our policy. Thank you for your understanding and cooperation.
Here are the key points to know:
- Cancellation Timing: We only accept cancellation requests prior to the shipment of the product. Once an order has been processed and shipped, it cannot be cancelled.
- Cancellation Fee: There is a cancellation/restocking fee of $250 for all cancellation requests. This fee covers administrative costs associated with processing cancellations and restocking inventory.
We understand that circumstances may change, leading to the need to cancel an order. However, due to the nature of our business and the logistics involved in fulfilling orders, we must enforce this policy consistently for all customers.If you need to cancel an order, please contact our customer support team as soon as possible to initiate the cancellation process. We appreciate your understanding and cooperation in adhering to our cancellation request policy.